Terms & Conditions

INVOICE ACKNOWLEDGMENT

By approving the estimate, authorizing the work, signing the service ticket, or accepting the completed work, Customer acknowledges and agrees to the charges shown and to these Terms and Conditions. Unless otherwise stated in writing, payment is due upon completion of the work. Returned payments are subject to the fees described below. Balances remaining unpaid more than fifteen (15) days after the invoice date will accrue a finance charge of 1.5% per month, or the maximum rate permitted by law, whichever is less.

These Terms and Conditions apply to all services, labor, equipment, parts, and materials provided by Kasper Mechanical LLC ("Kasper Mechanical," "we," "us," or "our"). The property owner, customer, or other person authorizing the work is referred to as "Customer" or "you."

By approving an estimate, authorizing work, signing a service ticket, or accepting completed work, Customer agrees to the following:

1. Authorization to Perform Work
Customer represents that they are the property owner or are authorized by the property owner to approve the work. Customer authorizes Kasper Mechanical LLC to perform the services described in the estimate, proposal, work order, or service ticket.

2. Payment Terms
Unless otherwise stated in writing, payment is due upon completion of the work. Balances remaining unpaid more than fifteen (15) days after the invoice date will accrue a finance charge of 1.5% per month, or the maximum rate permitted by law, whichever is less. Customer agrees to pay reasonable collection costs, court costs, and attorney fees incurred by Kasper Mechanical LLC in collecting an unpaid balance, to the extent permitted by law. Customer must notify Kasper Mechanical LLC in writing of any disputed charge within fifteen (15) days after receiving the invoice. The undisputed portion remains due as stated above.

3. Returned or Rejected Payments
Any check or electronic payment returned or rejected may be subject to a processing charge of $50, together with any bank charges incurred by Kasper Mechanical LLC and any additional amounts recoverable under applicable Virginia law.

4. Deposits and Special-Order Materials
A deposit of 50% is required before ordering materials totaling more than $10,000. All special-order or nonreturnable equipment, parts, and materials require a 50% deposit unless otherwise stated in writing.

Deposits may be applied toward equipment, materials, ordering costs, permits, scheduling, mobilization, or other project expenses. Special-order and nonreturnable materials may require payment in full before ordering.

5. Cancellations and Restocking Fees
If Customer cancels approved work or an equipment, parts, or materials order, Customer is responsible for labor already performed, materials already used or ordered, shipping charges, credit-card processing fees that are not refunded to Kasper Mechanical LLC, and any cancellation or restocking charges imposed by the supplier.
Returnable materials may be subject to a restocking charge of 15%. Special-order, custom-made, installed, used, or nonreturnable items may be charged at their full price.

6. Estimates and Additional Work
Estimates are based on conditions reasonably observable when the estimate is prepared. Unless specifically listed, an estimate does not include additional repairs, labor, parts, materials, code corrections, concealed conditions, hazardous-material remediation, or work performed by other trades. Conditions that could not reasonably be identified before work began may require additional labor or materials. When reasonably practical, Kasper Mechanical LLC will notify Customer and obtain authorization before performing additional billable work. Emergency work reasonably necessary to protect people or property may be performed without advance authorization when Customer cannot be reached.

7. Manufacturer and Workmanship Warranties
Equipment and parts purchased from and installed by Kasper Mechanical LLC may include warranties provided by their manufacturers. Any manufacturer warranty is subject to the manufacturer's terms, exclusions, registration requirements, maintenance requirements, and approval. The manufacturer, rather than Kasper Mechanical LLC, is responsible for honoring its warranty.
Unless a different labor warranty is stated in writing, Kasper Mechanical LLC warrants its workmanship for thirty (30) days after completion. During that period, Kasper Mechanical LLC will not charge Customer for labor reasonably required to correct a defect caused by our workmanship.

The workmanship warranty does not cover:

• Failures unrelated to our work;
• Failures of existing equipment or components;
• Manufacturer defects;
• Misuse, neglect, abuse, or unauthorized modifications;
• Work performed by another company or person;
• Electrical, plumbing, drainage, structural, or environmental conditions outside our scope;
• Damage caused by weather, flooding, power conditions, pests, corrosion, contaminated water, or other conditions beyond our reasonable control; or
• Diagnostic or repair work involving a different problem from the one originally addressed.

Where an estimate, proposal, manufacturer warranty, or extended workmanship warranty requires periodic maintenance, Customer must have the equipment maintained by a qualified technician in accordance with those requirements and retain documentation of that maintenance.

8. Drywall, Plaster, Paint, Siding, Flooring, Cabinetry, and Trim
HVAC service, repair, replacement, and installation may require access through or removal of drywall, plaster, ceilings, paint, wallpaper, siding, flooring, cabinetry, molding, baseboard, framing, or other finished surfaces and trim. Customer authorizes Kasper Mechanical LLC to cut, open, detach, or remove such materials when reasonably necessary to perform the approved work. Unless repair or replacement is expressly included in the written estimate or proposal, Kasper Mechanical LLC is not responsible for patching, repairing, replacing, refinishing, repainting, staining, caulking, or otherwise restoring these materials or surfaces. Kasper Mechanical LLC may, at its sole discretion, attempt limited reinstallation, patching, or repair. Any such work will be performed as a courtesy, to the best of our ability, and is not guaranteed to match the existing material, color, texture, finish, alignment, or appearance. Customer is responsible for hiring the appropriate contractor to complete all final repairs and finishing work unless otherwise agreed in writing. Kasper Mechanical LLC is not responsible for unavoidable cracking, chipping, splitting, separation, or other damage to aged, brittle, deteriorated, improperly installed, concealed, or previously damaged materials when reasonable care is used.

9. Water, Drainage, and Condensate Conditions
HVAC and mechanical systems may produce, collect, drain, circulate, or otherwise involve water or condensation. Kasper Mechanical LLC is not responsible for water damage caused by preexisting conditions, clogged or improperly installed drains, concealed drain defects, plumbing failures, frozen piping, corrosion, contaminated water, failed pumps or safety devices, lack of maintenance, or conditions outside the scope of our work.
Customer agrees to promptly notify Kasper Mechanical LLC of any observed leakage, drainage problem, water accumulation, unusual moisture, or equipment shutdown. Nothing in this section excludes responsibility for damage directly caused by Kasper Mechanical LLC's failure to exercise reasonable care.

10. Refrigerant-Leak Repairs
A refrigerant-leak repair applies only to the specific leak location identified and repaired. HVAC systems can contain multiple leaks, and repairing one leak does not guarantee that another leak does not exist or will not develop. Upon request, the technician will show Customer the identified leak when reasonably accessible or describe its location on the service ticket.
If Customer reports a suspected additional refrigerant leak within ninety (90) days after the original leak repair, Kasper Mechanical LLC will provide one follow-up diagnosis and leak search at no diagnostic charge. Refrigerant, labor, materials, access work, and repairs involving a different or additional leak are not included unless expressly stated in writing.

11. Utility Consumption
Customer is responsible for all electricity, gas, water, fuel, and other utility charges. Kasper Mechanical LLC does not guarantee a particular utility bill, energy consumption, operating cost, or level of savings unless such guarantee is expressly stated in writing. Utility use can be affected by weather, thermostat settings, building construction, insulation, ductwork, occupancy, equipment condition, utility rates, maintenance, and other factors outside Kasper Mechanical LLC's control.

12. Customer's Responsibility to Prepare the Work Area
Before work begins, Customer must:

• Remove or secure fragile, valuable, or breakable items;
• Move or protect furniture and personal property;
• Provide a reasonably clear and safe path to the equipment and work area;
• Secure pets and keep children and occupants away from the work area; and
• Disclose known hazards, concealed utilities, hazardous materials, or unsafe conditions.

Kasper Mechanical LLC will exercise reasonable care but is not responsible for damage to items that Customer fails to remove, secure, disclose, or protect as required by this section.

13. Concealed and Hazardous Conditions
Customer must disclose any known mold, asbestos, lead-based paint, contaminated materials, structural defects, concealed utilities, unsafe wiring, pest activity, or other hazardous conditions. Kasper Mechanical LLC may stop work if an unsafe, concealed, or hazardous condition is discovered. Any resulting delay, testing, remediation, additional work, or return visit is outside the original scope and may result in additional charges.

14. Existing Equipment and Property Conditions
Kasper Mechanical LLC is not responsible for the failure of existing, aged, deteriorated, improperly installed, or previously damaged equipment, wiring, piping, ductwork, controls, structures, or finishes merely because the failure occurs during or after our work. If operation, testing, removal, or repair of existing equipment reveals a previously unknown defect, Customer is responsible for any additional work required unless the defect was directly caused by Kasper Mechanical LLC's failure to exercise reasonable care.

15. Limitation of Liability
To the fullest extent permitted by law, Kasper Mechanical LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages, including lost income, lost use, loss of business, food loss, lodging expenses, or damage resulting from delayed or interrupted heating or cooling. Any limitation stated in these Terms will not apply to liability that cannot lawfully be limited or excluded. Kasper Mechanical LLC's responsibility for direct property damage will be limited to damage proven to have been caused by our failure to exercise reasonable care.

16. Delays Beyond Our Control
Kasper Mechanical LLC is not responsible for delays caused by material or equipment shortages, manufacturer or distributor delays, weather, unsafe conditions, permit or inspection delays, utility interruptions, labor disruptions, acts of government, emergencies, acts of God, or other circumstances beyond our reasonable control.

17. Completion and Acceptance of Work
Customer's signature or electronic approval confirms that the work described on the service ticket or invoice was received. It does not waive Customer's right to report a legitimate warranty concern. Customer agrees to notify Kasper Mechanical LLC promptly after discovering any alleged defect or property damage and to provide a reasonable opportunity for Kasper Mechanical LLC to inspect and, when appropriate, correct the issue before another contractor performs corrective work. Failure to provide that opportunity may affect Customer's ability to recover the cost of work performed by others.

18. Severability and Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia. If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

19. Entire Agreement
The approved estimate, proposal, work order, service ticket, invoice, and these Terms constitute the agreement between Customer and Kasper Mechanical LLC concerning the work. Any change must be authorized in writing or documented on the applicable work order or service ticket.

 

BY APPROVING THE ESTIMATE, AUTHORIZING THE WORK, SIGNING THE SERVICE TICKET, OR
ACCEPTING THE COMPLETED WORK, CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ, UNDERSTANDS, AND AGREES TO THESE TERMS AND CONDITIONS.

 

Kasper Mechanical