SMS Messaging Policy
Effective Date: [September 1, 2026]
This SMS Messaging Policy (the "SMS Policy") describes how Kasper Mechanical LLC ("Kasper Mechanical," "we," "us," or "our") uses text messaging. It applies to text messages sent by or on behalf of Kasper Mechanical, including messages delivered through ServiceTitan, Scheduling Pro, Podium, or another communications provider.
This SMS Policy supplements our general Privacy Policy. If this SMS Policy conflicts with the general Privacy Policy regarding our text-messaging program, this SMS Policy controls for that program.
1. Types of Text Messages
Depending on your relationship with us and the permissions you provide, Kasper Mechanical may send:
- booking confirmations and appointment reminders;
- technician dispatch and estimated-arrival notifications;
- service, maintenance, warranty, and account updates;
- estimate, proposal, and unsold-estimate follow-ups;
- payment, invoice, or balance notifications;
- maintenance-plan reminders and renewal information;
- customer-service responses;
- review or survey requests; and
- promotional messages, including special offers, discounts, seasonal services, and company announcements.
Some messages are transactional or informational and relate to services you requested or an existing customer relationship. Other messages are promotional and will be sent only when permitted by applicable law and consistent with the consent you have provided.
2. Consent to Receive Text Messages
You may opt in to receive text messages by submitting an online form, checking an unchecked consent box, signing or accepting a written authorization, texting a designated keyword, asking a Kasper Mechanical representative to enroll you, or using another method that reasonably documents your consent.
By opting in, you authorize Kasper Mechanical and service providers acting on our behalf to send text messages to the mobile telephone number you provided. Messages may be sent using an automatic telephone dialing system or other automated technology. Your consent applies only to Kasper Mechanical unless the disclosure presented when you opt in expressly identifies another party.
Consent to receive promotional text messages is not a condition of purchasing any property, goods, or services. You may choose to communicate with us by telephone or email instead.
You represent that you are the subscriber or customary user of the telephone number provided and that you are authorized to consent to receiving messages at that number. If your number changes or is reassigned, you agree to notify us promptly before discontinuing use of the number. If we receive notice that the number has been reassigned, disconnected, or is no longer associated with you, we will take appropriate steps to suppress the number from future messages. This representation does not limit or replace any rights you may have to revoke consent or opt out of receiving text messages under this SMS Policy or applicable law.
3. Message Frequency and Charges
Message frequency varies depending on your appointments, service activity, account status, and marketing preferences. Recurring promotional messages may be sent periodically.
Message and data rates may apply. Kasper Mechanical does not charge a separate fee for text messages, but your wireless carrier may charge you under your mobile plan. Contact your carrier with questions about your messaging or data plan.
4. How to Opt Out
You may revoke consent and stop promotional text messages at any time by replying STOP or UNSUBSCRIBE to a message from us. You may also contact us using Section 11.
After you opt out, we may send one text confirming that your request has been processed. We will not use that confirmation to market to you. We will process opt-out requests within the period required by applicable law and maintain applicable suppression records so that the number is not unintentionally re-enrolled.
An opt-out applies to text messages covered by the request and applicable law. To the extent permitted by law, we may still send a message that is necessary to respond to a communication you initiate; provide a service you specifically request; address safety, fraud, or security; complete or confirm a transaction; or comply with law. Where practical, we will clarify whether your request applies to promotional messages only or to all text messages from Kasper Mechanical.
Opting out of text messages does not cancel an appointment, estimate, maintenance plan, contract, purchase, or other obligation. Contact us separately if you want to cancel or change a service.
5. Help
For help, reply HELP to a text message or contact:
- Telephone: 540-300-7917
- Email: [email protected]
- Website: https://www.kaspermechanical.com/contact/
We will make reasonable efforts to assist you during normal business hours.
6. Privacy and Mobile Information
We collect and use your mobile telephone number, consent records, message content, delivery information, opt-out status, and related communications data to operate the messaging program, provide requested services, maintain records, prevent fraud or misuse, and comply with law.
Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with any third parties, except with service providers that help us operate the messaging program or as required by law.
We may disclose mobile information to ServiceTitan, Scheduling Pro, Podium, Constant Contact, telecommunications carriers, messaging-platform providers, hosting or security vendors, and other service providers solely as reasonably necessary to transmit messages, maintain consent and suppression records, support customers, protect the program, or provide requested services. These disclosures do not authorize those providers to use your opt-in data for their own marketing.
We may also disclose information when you direct us to do so; when necessary to comply with law, legal process, or a valid government request; or when reasonably necessary to protect rights, safety, security, or property.
For additional information about how we collect, use, retain, and protect personal information, review the Kasper Mechanical LLC Privacy Policy at https://www.kaspermechanical.com/privacy-policy/
7. Message Timing
We schedule promotional text messages during hours permitted by applicable law. For Virginia residents, Kasper Mechanical will only send promotional text messages between 8:00 a.m. and 9:00 p.m., local time at the recipient’s location, unless the recipient has provided prior consent allowing otherwise. Service-related messages may be sent when reasonably necessary in connection with an appointment, technician arrival, active service request, customer-initiated conversation, safety issue, or other requested transaction.
Message delivery may be delayed or affected by your carrier, network availability, device settings, weather, power outages, or other circumstances outside our control.
8. Supported Carriers and Availability
Text messaging may not be available through every carrier, device, or geographic area. Wireless carriers are not liable for delayed or undelivered messages. Kasper Mechanical does not guarantee uninterrupted, timely, or error-free delivery.
9. Prohibited Use
You may not use our messaging program to transmit unlawful, threatening, abusive, fraudulent, harmful, or malicious content; impersonate another person; interfere with our systems; or violate the rights of Kasper Mechanical or another person. We may suspend messaging access when reasonably necessary to protect customers, personnel, systems, or legal rights.
10. Changes to This SMS Policy
We may update this SMS Policy periodically to reflect changes in our messaging practices, technology, providers, or legal obligations. We will post the updated version with a revised effective date. When required by law, we will provide additional notice or obtain new consent before materially changing the messaging program.
11. Contact Us
Questions, complaints, and opt-out requests may be directed to:
Kasper Mechanical LLC
Attn: SMS Program Administrator
Mailing Address: 17 Potomac Creek Drive, Stafford County, Virginia
Telephone: 540-300-7917
Email: [email protected]
Website: https://www.kaspermechanical.com/contact/